Privacy Policy

This policy explains what data we process, why we process it, and how it is handled in the MSA mobile app, on our website, and through the channels where you contact us.

1. Data controller and contact

This Privacy Policy applies to the MSA mobile app and the www.msatravel.com.tr website provided by MSA Yazılım. For privacy-related questions and data deletion requests, you can contact us at msayazilim2@gmail.com.

2. Types of data we collect

We may process the following types of data in order to provide the features of the app:

• Account information: name, email address, profile information, and session identifier.
• Content data: reviews, favorites, travel plans, business/place applications, and images you upload.
• Location data: device location may be used, with your permission, to show nearby places and map features.
• Device and usage data: error logs, security logs, app performance data, and basic usage events.
• Contact data: messages you send to us through the website or by email.

3. How we use your data

• To create accounts, allow sign-in, and manage user sessions.
• To provide map, place discovery, review, favorite, and travel planning features.
• To review user content, evaluate reports, and maintain safety.
• To fix errors, improve performance, and prevent misuse.
• To respond to support requests and comply with legal obligations.

4. Third-party services

The app and website may use third-party infrastructure services for technical operations such as authentication, database management, file storage, maps, notifications, or analytics. These services are used only to the extent necessary for the operation, security, and improvement of the app.

5. Location and photo permissions

Location permission is requested only to show nearby places, improve the map experience, or enable location-based features selected by the user. Photo or camera access is used only for actions that the user clearly starts, such as uploading a profile image, place image, or business image. You can disable these permissions at any time from your device settings.

6. User content and moderation

Reviews, images, and business/place content may be displayed to other users. Inappropriate content may be reviewed, removed, or account access may be restricted. Records required for security, fraud prevention, and legal obligations may be retained for a limited period.

7. Data retention and deletion

When you delete your account from within the app, your account record and app data associated with your account are deleted or anonymized. Limited records that must be retained for legal, security, or abuse-prevention purposes may be kept for the required period. To submit a deletion request through the web, you can use the Account Deletion page.

8. Your rights

Under applicable law, you may have the right to access, correct, delete, restrict processing, object to processing, and request portability of your personal data. To submit a request, you can contact us at msayazilim2@gmail.com.

9. Children's privacy

Our services are not specifically designed for children. We do not want users below the applicable legal age to create an account without the consent of a parent or legal guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. When significant changes are made, we will try to inform users through the app or website.